Team Leader Customer Service Iberia (m/f/d)
DESCRIPTION DE L'EMPLOI
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Job Description
In this role you will be responsible to lead, guide and coach a team of four local field service technicians located in Spain and Portugal. In addition you will take care about all subcontractors executing customer service in the noted area. All team members and subcontractors will have to be managed remotely. While the role is primarily remote (home office), candidates based in the Barcelona area are preferred. However, we are open to considering other locations, prioritizing the candidate's profile over their location. The position will report to the Service Manager Iberia, located in Barcelona. There will be some travel demanded within Iberia region to our customer facilities of approx. 15 to 20%. A detailed training of four to five weeks will be provided in our European headquarters in Dudelange, Luxembourg, which is divided into two to three sessions. This training will take place in the first three months of employment.
This position is an excellent opportunity of further growth. Candidates not yet in a leading position but feeling ready to make the next step are welcome to apply as well.
Responsibilities
- Scheduling of workload, travel arrangements for service assignments, follow-up on service reports and expenses.
- Guide, develop and coach the team.
- Maintain the service tools and obtain service purchase orders and warranty pre-approvals whenever required.
- Keep track of all outstanding issues and the follow-up.
- Organize weekly team calls with sufficient time, to keep the team up to date, but also to actively address problems and work out solutions together.
- Occasional traveling to our customer facilities.
- Position is remote and will require working from home office in Spain.
Qualifications
- Your mechanical or electrical engineering degree is combined with a minimum of 3 years work experience gained in a similar work environment.
- You have a customer-focused attitude, excellent communication, coordination and scheduling skills and strong Microsoft Office software knowledge (primarily Excel, Word and Project).
- Preference will be given to candidates that have leadership experience.
- Your initiative, your team spirit and project management abilities enable you to deal with multiple priorities in a timely and proactive manner.
- As we function in an international working environment, it is essential that you are fluent in English and Spanish
- Portuguese and any other language would be considered an advantage
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.