Customer Program Manager
Job Description
At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!
As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded.
Key Responsibilities:
- Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.
- Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.
- Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.
- Document and define all services included in the contract, ensuring they are scheduled and recorded in the appropriate Husky systems.
- Oversee customer expectations to align with contract objectives and goals, ensuring customer satisfaction and managing contract renewals.
- Plan and schedule contract milestones using appropriate tools and be accountable for the delivery of these milestones.
- Generate and present progress reports, presentations, and other contract documentation both internally and to the customer.
- Coordinate all activities related to contract implementation and ongoing processes, acting as the primary point of contact for both internal teams and customers.
- Lead weekly calls with customers to manage relationships and escalate issues as necessary.
- Schedule upcoming work with Field Service teams, ensuring seamless completion.
Qualifications
- Experience in a preform or plastics manufacturing environment with a strong understanding of operational KPIs.
- A Post-Secondary Mechanical Engineering degree or equivalent, with a minimum of 3-5 years' experience in operations or technical project management.
- Proven project management experience and engineering work experience, enabling technical discussions and problem-solving with customers.
- Specific expertise in injection molding technology and various applications (e.g., PET, Thin wall, Closures, Multilayer).
- Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues in collaboration with internal teams.
- Strong organizational, negotiation, and project management skills, with proficiency with various tools such as Power Point, Excel (Pivot Table and Data Model), PowerBI, and SharePoint.
- Knowledge of Service and customer issue resolution, ERP Systems (e.g. SAP, BaanLN, etc.) and ability to follow the 8D methodology.
- Sales-oriented with the ability to assess business requirements and a continuous improvement mindset.
- This role requires a blend of technical competency, project management expertise, and customer-centric focus to ensure seamless service delivery and client satisfaction.
Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.
Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.